A proposed model for carrying out IT application support. The model has hues of Business Process Management and emphasizes on a phased maturity leading to business transformation. Business transformation is not a process that has to wait till an application upgrade (from an ERP perspective), especially in an age where the rate of change of technology is tightly intertwined with changes in the way business is done. This is exactly why we need to move from an IT support model that measures IT and Business continuity and SLA adherence, to a model that leverages information technology for changing ways business is done.
Towards an it support model
Towards an it support model
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I have specific ideas from a PeopleSoft HCM perspective around moving towards Orbit 3 and would be more than willing to share and build the same with anyone who is interested!
I have specific ideas from a PeopleSoft HCM perspective around moving towards Orbit 3 and would be more than willing to share and build the same with anyone who is interested!
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