Praveen was visibly frustrated, well not without reason, as the lead Absence Management consultant he was bombarded with multiple calls from the business team - most of them talking about the same issue of users having reported absences but the same not getting paid out in payroll. These issues were serious because it affected the pay of the employees and had to be investigated on priority and it took a good half day to investigate, document and communicate the fix to the users (even though he was an expert in the module!). Couple of months into this routine, Praveen realised that better user training and tools could help HR users to troubleshoot this issue at the first level itself and he decided to prepare a decision chart for the same.
Praveen had long realised that Peoplesoft absence management was a complex module for business users to comprehend and better tools and charts were required to simplify navigation through the module. He conceptualised a simple seven step process to help users identify where the booked absence went missing. The below presentation details the decision chart prepared by Praveen:
As a matter of fact, not even a single call came to the IT team regarding missing absences after introducing this tool and Praveen has been smiling since then!!
Well, even today most customers and users are trying hard to wade through the issues and complexities presented by Peoplesoft Absence Management and does not have any tool or dashboard to see what is actually being paid out and whether any payroll over or underpayments are being made. If you feel you fall under this category of customers and would want better auditing and dashboards to track your Peoplesoft Time and Attendance and Payroll systems, it is time to get in touch with us!